Privacy Policy
Introduction
CWT Harvey’s Travel takes the issue of privacy seriously. In addition to our own longstanding privacy policies, CWT is also required to ensure that the personal information we collect, use and disclose is processed in accordance with the applicable law, including without limitation, the Canadian Personal Information Protection and Electronic Documents Act and similar provincial legislation.
Harvey’s Travel Limited (dba CWT Harvey’s Travel) is committed to protecting personal information in its possession. This Privacy Policy (the “Policy”) has been developed to explain how CWT treats personal information it collects and to detail its responsibilities under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). respecting your privacy through appropriate protection and management of your personal information, received by both our vacation travel clients, and our business travel clients, their employees, contracts and guests.
What is PIPEDA?
PIPEDA is federal legislation that governs the collection, use and disclosure of personal information in a manner that respects your rights of privacy concerning your personal information. PIPEDA balances these rights against an organization’s need to collect, use and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
What is personal information?
Personal information is information about an identifiable individual. Examples of personal information include: gender, date of birth, driver’s license number, current and previous home address, phone number, travel itinerary and names of family members.
What does this policy encompass?
The Policy describes how CWT Harvey’s Travel complies with PIPEDA including the purposes for which information is collected, used and disclosed. CWT Harvey’s Travel’s treatment of personal information and your rights concerning your personal information. It is organized based on the principles listed in the Canadian Standards Association’s Model Code found in Schedule II of PIPEDA, under with CWT Harvey’s Travel’s privacy responsibilities are organized. This Policy also applies to all individuals whose personal information is collected by CWT Harvey’s Travel including, without limitation, by signing up for CWT Harvey’s Travel commercial electronic messages and by purchasing travel services.
This privacy policy is limited to personal information collected by CWT Harvey’s Travel from you personally or on any CWT websites, owned and operated by CWT Harvey’s Travel. CWT Harvey’s Travel is in no way responsible for the websites of its affiliated companies, associates or travel suppliers.
Accountability
The responsibility for the personal information under CWT Harvey’s Travel’s control rests with its Privacy Officer. The individual designated as Privacy Officer may change from time to time, however, his or her identity will be made known upon request. CWT Harvey’s Travel will occasionally disclose personal information under its control to third parties, but only for an identified purpose, and with your consent. When disclosing personal information, CWT Harvey’s Travel uses contractual means to ensure that it is treated in accordance with PIPEDA by the third party. Protecting your privacy is a top priority of CWT Harvey’s Travel. Accordingly, procedures have been adopted to give effect to this Policy. CWT Harvey’s Travel employees have received training concerning this Policy and the procedures in place to implement it.
Why we collect information from you
CWT Harvey’s Travel collects personally identifiable information from you only with your knowledge and consent. CWT Harvey’s Travel collects, uses and discloses personal information based on the products and services you request from us. For example, we collect, use and disclose personal information to complete travel arrangements for you, when you enter our contests, when you subscribe to our electronic newsletters and to provide you with links to services or sources of information that meet your needs. We use our electronic newsletters and email for communication to individuals for whom we have received consent, or implied consent. If additional sources of information are used, we will only send emails to individuals who have expressly shared their address and for the purpose of receiving offers and information in the future from CWT Harvey’s Travel. Each Newsletter will display the email address of the recipient with simple instructions on how to unsubscribe (opt-out) from the newsletter list.
Upon the sale of CWT Harvey’s Travel, your personal information may be disclosed to and used by the purchaser for any of the purposes listed in this Policy. Consent may not be withdrawn for this purposes. In some cases cookies will be used to extend the functionality of the website. A cookie is an element of data that a Web site sends to your browser, which may be then stored on your computer.
CWT has implemented certain Google analytics advertising features that use first party and third party cookies to collect and disclose information about the Internet usage on your computer so that CWT Harvey’s Travel and others may tailor their respective product and service offerings to that computer’s user based on your internet usage. You are not personally identified by the information. If you wish to opt out of the Google Analytics advertising feature on any particular computing device, you do so by clicking: https://tools/google.com/dlpage/gaoptout/ and downloading the browser ad-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js) to prevent your data from being used by Google Analytics.
In some cases a CWT Harvey’s Travel website will link to the websites of other companies. CWT Harvey’s Travel will not be responsible for the content or privacy practices of those other websites. It is recommended that you review the privacy policy of any such website and determine if it protects your privacy in a responsible manner and to your satisfaction.
Social Media
CWT Harvey’s Travel social media accounts collect any personal information you disclose in your social media accounts when you ‘follow’, ‘like’ or similarly subscribe to our accounts. We will market to you through these channels with ad information and the like. You can control what and how information is received by adjusting the settings within your social channel’s account settings.
CWT Harvey’s Travel takes the issue of privacy seriously. In addition to our own longstanding privacy policies, CWT is also required to ensure that the personal information we collect, use and disclose is processed in accordance with the applicable law, including without limitation, the Canadian Personal Information Protection and Electronic Documents Act and similar provincial legislation.
Harvey’s Travel Limited (dba CWT Harvey’s Travel) is committed to protecting personal information in its possession. This Privacy Policy (the “Policy”) has been developed to explain how CWT treats personal information it collects and to detail its responsibilities under the Personal Information Protection and Electronic Documents Act (“PIPEDA”). respecting your privacy through appropriate protection and management of your personal information, received by both our vacation travel clients, and our business travel clients, their employees, contracts and guests.
What is PIPEDA?
PIPEDA is federal legislation that governs the collection, use and disclosure of personal information in a manner that respects your rights of privacy concerning your personal information. PIPEDA balances these rights against an organization’s need to collect, use and disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.
What is personal information?
Personal information is information about an identifiable individual. Examples of personal information include: gender, date of birth, driver’s license number, current and previous home address, phone number, travel itinerary and names of family members.
What does this policy encompass?
The Policy describes how CWT Harvey’s Travel complies with PIPEDA including the purposes for which information is collected, used and disclosed. CWT Harvey’s Travel’s treatment of personal information and your rights concerning your personal information. It is organized based on the principles listed in the Canadian Standards Association’s Model Code found in Schedule II of PIPEDA, under with CWT Harvey’s Travel’s privacy responsibilities are organized. This Policy also applies to all individuals whose personal information is collected by CWT Harvey’s Travel including, without limitation, by signing up for CWT Harvey’s Travel commercial electronic messages and by purchasing travel services.
This privacy policy is limited to personal information collected by CWT Harvey’s Travel from you personally or on any CWT websites, owned and operated by CWT Harvey’s Travel. CWT Harvey’s Travel is in no way responsible for the websites of its affiliated companies, associates or travel suppliers.
Accountability
The responsibility for the personal information under CWT Harvey’s Travel’s control rests with its Privacy Officer. The individual designated as Privacy Officer may change from time to time, however, his or her identity will be made known upon request. CWT Harvey’s Travel will occasionally disclose personal information under its control to third parties, but only for an identified purpose, and with your consent. When disclosing personal information, CWT Harvey’s Travel uses contractual means to ensure that it is treated in accordance with PIPEDA by the third party. Protecting your privacy is a top priority of CWT Harvey’s Travel. Accordingly, procedures have been adopted to give effect to this Policy. CWT Harvey’s Travel employees have received training concerning this Policy and the procedures in place to implement it.
Why we collect information from you
CWT Harvey’s Travel collects personally identifiable information from you only with your knowledge and consent. CWT Harvey’s Travel collects, uses and discloses personal information based on the products and services you request from us. For example, we collect, use and disclose personal information to complete travel arrangements for you, when you enter our contests, when you subscribe to our electronic newsletters and to provide you with links to services or sources of information that meet your needs. We use our electronic newsletters and email for communication to individuals for whom we have received consent, or implied consent. If additional sources of information are used, we will only send emails to individuals who have expressly shared their address and for the purpose of receiving offers and information in the future from CWT Harvey’s Travel. Each Newsletter will display the email address of the recipient with simple instructions on how to unsubscribe (opt-out) from the newsletter list.
- We collect non-personally identifiable information from you in order for us to better understand how our website is used. Information about a user’s visit is logged, however their IP address is never referenced to personally identifiable information. Usage statistics are gathered in a non-intrusive manner. The log files are private documents and are primarily used by the server administrator for error notification, server administration and to monitor website performance. At times portions of the log file may be viewed by others for the purpose of service administration, security or when required by law.
- CWT Harvey’s Travel collects both personally identifiable information and non-personally identifiable information with the goal to serve you better and to offer products and services that may interest you.
- The purchases for which CWT Harvey’s Travel collects, uses and discloses depends on the products and services you request from us. Those purposes include (among other things):
- Making specific travel reservations or purchasing products or services. This information may include your name, address, telephone numbers, email address, health information, next-of-kin information, credit card information and information about visas and passports needed for travel;
- For the purpose of knowing your preferences so that we will be able to serve you more efficiently when you request a product or service from us and to bring to your attention products or services that may be of interest to you. This information may include the information described above and information about any former or current place of departure, intended destinations, travel preferences (i.e. cruises or eco-tours), airline, airline seating and airline meal preferences, hotel and hotel room preferences, rental car company and car preferences and family status;
- Communications between you and CWT Harvey’s Travel and notes concerning those communications; and Personal information that relates to associated purposes such as travel insurance and foreign exchange
- CWT Harvey’s Travel may sell products or services on a CWT Harvey’s Travel owned and operated website. At the time of purchase, CWT Harvey’s Travel will require personal, business and financial information, such as name, email, shipping/billing address and credit card number in order to complete the sale.
- When you are entering a contest sponsored or administered by CWT Harvey’s Travel, CWT Harvey’s Travel collects certain information so that it can contact you for the purpose of administration of the contest
- CWT Harvey’s Travel may use itself and/or disclose to other organizations non-sensitive personal information such as name and address for the purpose of marketing services to your. Consent you may withdraw for this purpose at any time by contacting CWT Harvey’s Travel at the phone number or address indicated at the end of this document; however, CWT Harvey’s Travel will require 10 days’ notice of such withdrawal.
Upon the sale of CWT Harvey’s Travel, your personal information may be disclosed to and used by the purchaser for any of the purposes listed in this Policy. Consent may not be withdrawn for this purposes. In some cases cookies will be used to extend the functionality of the website. A cookie is an element of data that a Web site sends to your browser, which may be then stored on your computer.
CWT has implemented certain Google analytics advertising features that use first party and third party cookies to collect and disclose information about the Internet usage on your computer so that CWT Harvey’s Travel and others may tailor their respective product and service offerings to that computer’s user based on your internet usage. You are not personally identified by the information. If you wish to opt out of the Google Analytics advertising feature on any particular computing device, you do so by clicking: https://tools/google.com/dlpage/gaoptout/ and downloading the browser ad-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js) to prevent your data from being used by Google Analytics.
In some cases a CWT Harvey’s Travel website will link to the websites of other companies. CWT Harvey’s Travel will not be responsible for the content or privacy practices of those other websites. It is recommended that you review the privacy policy of any such website and determine if it protects your privacy in a responsible manner and to your satisfaction.
Social Media
CWT Harvey’s Travel social media accounts collect any personal information you disclose in your social media accounts when you ‘follow’, ‘like’ or similarly subscribe to our accounts. We will market to you through these channels with ad information and the like. You can control what and how information is received by adjusting the settings within your social channel’s account settings.
Consent
Consent is required for the collection of personal information for the above purposes, or any new purposes that CWT Harvey’s Travel identifies from time to time. The form of consent required by CWT Harvey’s Travel will vary depending on the sensitivity of the information required and the reasonable expectations of the customer. Consent will be implied for all purposes unless the purpose indicates that express consent will be collected. CWT Harvey’s Travel may collect, use or disclose your personal information without your consent in circumstances indicated in PIPEDA. For example, CWT Harvey’s Travel may disclose personal information to a collection agency for the purposes of collecting any amounts owed.
Limited Collection
CWT Harvey’s Travel does not collect personal information indiscriminately. CWT Harvey’s Travel limits the collection of personal information to that which is necessary for purposes it identifies. CWT Harvey’s Travel primarily collects personal information directly from you; however, personal information may also be collected from other sources including other people who represent that they have the right to disclose information. The personal information that CWT Harvey’s Travel collects directly from you may be collected in a variety of ways, including by being disclosed directly by you to CWT Harvey’s Travel, generated by your transactions with CWT Harvey’s Travel, or observed by CWT Harvey’s Travel. The types of personal information collected include: (i) information related to travel services or memberships including name, address, amount paid, payment history, complaints, requests, and the like; and (ii) information necessary to identify you.
Limiting use, disclosure and retention
CWT Harvey’s Travel only uses and discloses information for the purposes for which it is collected, or otherwise in accordance to PIPEDA. Any new purpose for which the information is to be used or disclosed shall be documented, and consent will be obtained for it. Unless this Policy indicates otherwise, CWT Harvey’s Travel retains your personal information for a minimum of seven years after the expiry of any services provided to you. Personal information will be disposed of by shredding or otherwise destroying it. Third party services may be retained to destroy personal information; however, that third party will be required to provide assurances to CWT Harvey’s Travel that it will protect the personal information. Your personal information in connection with sending you promotions and newsletters will be kept until you unsubscribe from receiving such promotions and newsletters.
Accuracy
Personal information will be kept as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You are responsible for information CWT Harvey’s Travel about changes to your personal information. If you have concerns about the accuracy of your personal information collected by CWT Harvey’s Travel, then please contact CWT Harvey’s Travel at the phone number and address indicated at the end of this document.
Security
CWT Harvey’s Travel protects personal information against loss or theft – as well as unauthorized access, disclosure, copying use or modification – with security safeguards appropriate to the sensitivity of the personal information. Files are protected by keeping them in areas restricted to employees, and/or in locked filing cabinets or rooms. CWT Harvey’s Travel employees have been made aware of the need to safeguard personal information and they only access the information on an as-needed basis. CWT Harvey’s Travel also uses firewalls and passwords to protect electronic personal information.
CWT Harvey’s Travel actively invests in maintaining security levels appropriate for the protection of digital assets to protect against the loss, misuse and alteration of data used by our system. CWT Harvey’s Travel fulfills its security responsibilities through regular remote back-ups, updating security patches promptly and periodic reviews of our security systems and procedures.
Personal information uses to complete sales, that is transmitted to credit card companies or travel suppliers is transmitted in 128-bit encryption and CWT Harvey’s Travel uses Secure Socket Layer (SSL) technology to protect your online order. CWT Harvey’s Travel does not store or access credit card information from its server after your order is processed. If tour financial information is sent to a third party designated to complete the financial transaction or order fulfillment, then you will be advised at the time of purchase of any designated third party.
Openness
CWT Harvey’s Travel policies and practices related to the management of personal information are contained in this Policy. The Policy as well as additional information and documents are available from the Privacy Officer on request. They include: (i) A personal information request form to be used to inquire about or gain access to personal information held by CWT Harvey’s Travel; and (ii) A privacy complaint form used to complain about CWT Harvey’s Travel
Individual Access
Upon written request, CWT Harvey’s Travel will divulge the existence, use and any disclosure made of personal information and will give you access to your information. Written requests must be delivered to the Privacy Officer at the address at the end of this Policy. Personal Information Request Forms are available from the Privacy Officer on request. If assistance is needed with the request, please contact the Privacy Officer. CWT Harvey’s Travel will respond to an access request within 30 days, unless an extension of time is required, pursuant to PIPEDA, in which case the response may take up an additional 30 days. A fee for reasonable costs incurred pursuant to the request may be charged to you by CWT Harvey’s Travel, provided that you are informed of the fee in advance and do not withdraw your request.
CWT Harvey’s Travel may require additional information from you in order to locate certain personal information. If this is the case, the additional information will not be used for any purpose other than that of locating the personal information. Should your information on file with CWT Harvey’s Travel be proven incomplete or incorrect, it will be amended as required. Where necessary, the amended information will be transmitted to third parties using the information in question.
CWT Harvey’s Travel will not comply with access requests in certain situations:
- If it would review information about a third party;
- If the information is subject to solicitor-client privilege;
- If to do so would reveal confidential commercial information; and
- If the information was generated it the course of a formal dispute resolution process.
If CWT Harvey’s Travel does not comply with an access request, it will inform you of the reasons for such refusal.
Challenge compliance
Any concerns respecting CWT Harvey’s Travel compliance with PIPEDA should be addressed to the Privacy Officer. A Privacy Complaint Form is available from the Privacy Officer. CWT will investigate and respond to the written complaints within 90 business days of receiving a complaint. If a complaint is found to be justified, CWT Harvey’s Travel will take appropriate measures, including, if necessary, amending it’s policies and procedures.
- Privacy Officer, P. O. Box 21237, RPO MacDonald Drive, St. John’s, NL A1A 5B2
Changes to Privacy Policy
Any changes or modifications of this Privacy Policy will follow with a notification on the homepage of the CWT Harvey’s Travel website. If the Privacy Policy changes in the future, CWT Harvey’s Travel will not use the personal information you have submitted to us under the Privacy Policy in a manner that is materially inconsistent with this Privacy Policy without your prior consent.
Corporate Clients and Business Travel Services
Corporate clients of CWT Harvey’s Travel should refer to the Data Protection Policy applicable to CWT’s business travel services at https://www.mycwt.com/legal/global-privacy-policy/
Further Information
If you have any additional questions or comments related to this Privacy Policy, please email htsupport@harveystravel-cwt.com. For questions concerning your personal travel data, please contact your Travel Advisor at CWT Harvey’s Travel.
Footnote:
In this policy, CWT Harvey’s Travel refers to Harvey’s Travel Limited, carrying on business as CWT Harvey’s Travel, CWT Voyages Harvey or CWT.
- Harvey’s Travel Limited. P. O. Box 21237, RPO MacDonald Drive, St. John’s, NL A1A 5B2
- CWT Harvey’s Travel. 2425 Matheson Blvd E., Suite 709, Mississauga, ON L4W 5K4. Tico #50026394
- CWT Voyages Harvey holds a Quebec permit #703598. Québec residents are coved by the Compensation Fund for Customers of Travel Agents (FICAV) when booking with us.
- BC Registration #83624 . BC residents are coved by The Travel Assurance Fund (TAF).
CWT Harvey’s Travel is a joint venture company with CWT. Refer to CWT Global Privacy Policy and Notice by clicking here.